Dear Valued Clients,
As you are aware, the Covid-19 (Coronavirus) situation is continuing to change by the hour and we would like to update you on our procedures to minimise the impact and spread of Covid-19, to ensure the health and safety of our staff and clients.
We have closed our offices to the public effective 19 March 2020. We will review this position every day in accordance with Government guidelines and medical advice.
We will have a skeleton staff at each of our offices, but we will be keeping everyone safe by not opening the doors to the public.
Whilst the doors will remain shut for the moment, everyone in the firm will be continuing to work, either remotely or within one of the offices.
All staff have been briefed to stay at home if they or family are unwell and additional sanitation products have been distributed accordingly.
- How do I contact my lawyer or support staff?
You can contact us the same way you usually do. You can send an email to either your lawyer or their support staff. All lawyers will be available on their mobiles and support staff on their direct lines or call our switch 1300 15 15 45 to be connected to the relevant office.
- I have a meeting scheduled with my lawyer, do I still attend this meeting?
All person to person communication will be done by telephone or by audio-visual link which will be emailed to you.
- I have documents to drop into the office, what do I do?
All offices have external locked mailboxes, please contact the relevant office by telephone so we can advise the location of this mailbox and to notify us of the delivery.
- Will my claim be delayed or held up?
We are equipped to operate as a remote business and will be continuing to work on all claims to the best of our ability, however, any delay that may be caused by a third party to your claim is out of our control.
- My case is before the Workers Compensation Commission, what changes have they made?
The WCC has announced the cessation of all existing AMS appointments, in-person hearings, all conciliation/arbitration proceedings and mediation conferences will be conducted via telephone and/or audio-visual link. Your lawyer will contact you directly regarding any upcoming events and to advise of the change of date, time or location.
- Where to from here?
These precautions that we are putting in place are only temporary to ensure the safety of our staff and clients. It will be reviewed every day and we will continue to update the procedure where necessary.
If you have any questions or concerns that are not mentioned here, please send us an email. We appreciate your understanding and continued support during this unprecedented event, we will provide additional updates as circumstances change.
Management and Staff of Bourke Love Lawyers