COVID-19 (CORONAVIRUS) OFFICE NOTICE

Dear Valued Clients,

As you are aware, the Covid-19 (Coronavirus) situation is continuing to change weekly and we would like to update you on our procedures to minimise the impact and spread of Covid-19, to ensure the health and safety of our staff and clients.

Our offices are now re-open by appointment only and we will be keeping everyone safe by not opening the doors to the public.

Everyone in the firm will be continuing to work, either remotely or within one of the offices.

All staff have been briefed to stay at home if they or their family are unwell and additional sanitation products have been distributed accordingly.

  • How do I contact my lawyer or support staff?

You can contact us the same way you usually do.  You can send an email to either your lawyer or their support staff.  All lawyers will be available on their mobiles and support staff on their direct lines or call our switch 1300 15 15 45 to be connected to the relevant office.

  • I have a meeting scheduled with my lawyer, do I still attend this meeting?

Yes.

  • I have documents to drop into the office, what do I do?

If you are just dropping documents off, please attend the relevant office and follow the instructions at reception.  If you require documents to be witnessed or copied, please contact the relevant office by telephone to arrange an appointment.

  • Will my claim be delayed or held up?

We will be continuing to work on all claims to the best of our ability, however, any delay that may be caused by a third party to your claim is out of our control.

  • My case is before the Workers Compensation Commission, what changes have they made?

The WCC is continuing the cessation of all existing AMS appointments, in-person hearings, all conciliation/arbitration proceedings and mediation conferences will be conducted via telephone and/or audio-visual link.  Your lawyer will contact you directly regarding any upcoming events and to advise of the change of date, time or location.

  • Where to from here?

These precautions that we are putting in place are only temporary to ensure the safety of our staff and clients.  It will be reviewed weekly and we will continue to update the procedure where necessary.

 

If you have any questions or concerns that are not mentioned here, please send us an email.  We appreciate your understanding and continued support during this unprecedented event, we will provide additional updates as circumstances change.

Sincerely,

Management and Staff of Bourke Love Lawyers